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If you are looking for a way to improve the relationship between your company and its customers, you have come to the correct place. In this article, we will recommend a Collection of 10 Useful WordPress Ticket System Plugin in 2021 for your customer support’s improvement. Let’s explore!

What are the benefits of the WordPress Ticket System Plugin?

Here are a few advantages of having a ticketing system for WordPress:

  • Agents are capable of handling blog readers’ queries and issues.
  • Agents have the capacity to engage readers in an engaging discourse.
  • Users may easily respond to comments from their readers, ensuring excellent customer service.
  • The WordPress dashboard allows agents to manage tickets.
  • Plugins are designed to work with any WordPress theme.
  • The reporting feature allows you to learn more about your audience and customers.

Top 10 WordPress Ticket System Plugin

Awesome Support – WordPress HelpDesk & Support Plugin

Awesome Support – Wordpress Helpdesk Support Plugin

The first plugin we want to recommend for you is Awesome Support. It’s the only helpdesk and support ticketing plugin that can fit the feature set of a SAAS solution like Zendesk or Helpscout. Above all, it provides full of features, which is of great assistance for managing tickets on your website. Besides that, you can use plenty of amazing functions without any trouble after installing it. In just five minutes, your customers will be using it! Simply answer a few pre-determined questions in the startup wizard after installing and activating the plugin, and your helpdesk will be ready for customers.

JS Help Desk (formerly JS Support Ticket)

Js Help Desk (Formerly Js Support Ticket)

The second plugin you shouldn’t miss in the list is JS Help Desk. It includes a well-designed dashboard that makes it simple to track tickets using several sorting options. The application also offers a great search option that allows you to look for tickets based on a range of criteria. Despite the fact that it is completely free, you will be blown away by how useful it is for your WordPress website. What’s more, you may create tickets from the front end and easily manage the ticket system.

My Tickets

My Tickets

If you wish to sell tickets through your website, then My Tickets is a good option for you. It helps you successfully handle events and keep track of ticket sales thanks to its notable features. You can also use the plugin in conjunction with My Calendar to make it even better. Furthermore, this plugin includes PayPal Standard payments, allowing you to sell tickets right away. In this way, you can also use My Tickets as a reservation tool by making offline payments.

KB Support

Kb Support

The KB Support plugin comes with ticketing from web forms and email. All features of the support system include canned replies, WooCommerce integration, and custom ticket statuses. Plus, it interacts with other apps via Zapier, allowing for greater versatility. Besides, you can also utilize KB Support to establish a knowledge base to assist your users. Lastly, it is possible for you to make specific articles available exclusively to logged-in users and not to anyone who visits your site.



Next in the line of best free WordPress support ticket plugins is SupportCandy. This plugin allows you to create an unlimited number of tickets while also allowing agents to access tickets on the same page as users. It also allows you to easily alter the format of your ticket and include other information for your specific needs. Furthermore, thanks to “Guest Ticket’s” excellent service, your clients may buy tickets directly from your website without having to create an account.

Sola Support Tickets

Sola Support Tickets

Sola Support Tickets is one of the most user-friendly Help Desk & Support Ticket plugins, allowing you to create a support help desk with just a few mouse clicks. With this plugin, you are able to complete control over your support tickets, including pending, open, and solved statuses. Additionally, you can also receive email notifications for new support tickets as well as responses to help tickets. Finally, you can also use this plugin to assign priorities to your support tickets.



Another great option for the highly interactive plugin is Richpanel which offers three solutions for your customer service operation. It includes Omnichannel Helpdesk & Ticketing, Integrated Ecommerce Self-service, and Modern Live Chat & Messaging. When installing this plugin, you are able to manage your support channels on one platform. In detail, your clients can communicate with you using their preferred channels, such as Live Chat, Email, Facebook, and Whatsapp.

Zendesk Support for WordPress

Zendesk Support For Wordpress

This WordPress support plugin, on the other hand, is one of the most divisive. This plugin has a complicated set of criteria, and you should proceed with caution because many users have complained about particular aspects just to discover how difficult and in-depth their methods are. So, we can’t call it a nice tool; rather, it’s a bit substantial and may cause you some difficulty. On the ground of this, it isn’t the greatest WordPress support ticket plugin. If you’re intrigued and have some free time, give it a chance because this WordPress help desk still has a lot of active users and it’s free!

Customer Service Software & Support Ticket System

Customer Service Software Support Ticket System

This is another one of the all-in-one solutions that offers you a 360-degree solution. The best thing about this plugin is that it has received a lot of positive comments from users. Above all, this plugin makes client maintenance easier and more straightforward. Likewise, it is also significant for the ticketing executives’ limit and administration enhancement. Plus, this help desk has so many functions that it’s impossible to mention them all. As a result, this could be one of the best WordPress customer service plugins.

WP Support Plus Responsive Ticket System

Wp Support Plus Responsive Ticket System

The last plugin in our collection is WP Support Plus Responsive Ticket System. You can use it effectively because it has a lot of great feedback, but remember to check out the updated version of the plugin if you want the most recent version. It has had numerous updates since its initial release and is now nearing the end of its update cycle as the developers move on to something new. However, this WordPress support desk is comprehensive and continues to provide excellent service to its devoted followers. All in all, this is one of the greatest customer service plugins available for WordPress.


Above I have mentioned a Collection of 10 Useful WordPress Ticket System Plugin in 2021 to assist you in taking your site to the next level. Each of them offers useful functions, and while one or two may be contentious, keep in mind that they are all free. I hope you found this information useful, and I wish you the best of luck in the coming year.

Furthermore, if you’re unsure about which WordPress themes to employ for your site, take a look at Free WordPress Themes for more extensive information on a variety of WordPress themes. Thanks for your attention!

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